The products we sell are digital goods and cannot be returned, so your right to a refund is designed with this in mind.

In addition to these rules each country has its own laws regarding returns, and these local laws are not excluded if they apply to you.

Before asking for a refund, we recommend you to contact us at victorytemplates@gmail.com for help. We can help you to solve your problem frequently.

Product is “not as described” or does not work as expected.

Items that have not loaded.

Dispute resolution - contacting Victorytemplates.com for help.

Product is “not as described” or does not work as expected.

If the item does not work as expected, we will promptly correct the problem by updating the item.

Our product is considered “not as described” if it differs materially from the item description or preview.

Dispute Resolution – Contacting Victorytemplates.com for Help

We may ask you to provide supporting documentation or evidence by emailing us at victorytemplates@gmail.com. Any refund issued by Victorytemplates.com is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

To the extent permitted by applicable law Victorytemplates.com is not required to issue a refund under the policy in any of the situations listed below:

·        You don't need the product after you download it.

·        The product didn’t meet your expectations or you think the product has a poor quality.

·        You change your mind about product.

·        You bought the product by mistake.

·        You do not have sufficient experience to use the product

·        You claim that you are entitled to a refund, but you do not provide sufficient information about why you are entitled to a refund.

To resolve the problem, the buyer must provide:

1) the order number and date;

2) high-quality photos with a detailed description of the problem.

It is also necessary to indicate the following information about the product (brand, model, equipment manufacture year,) regarding which the dispute is being conducted.

Return requests are accepted at victorytemplates@gmail.com within 5 days after placing the order. The request must be accompanied by detailed and justified information about the product you are going to return.